Customer Service for customer inquiries & service processes
Efficient customer service starts with centrally available information. Processing statuses that are traceable at all times and structured processes make day-to-day customer support easier and shorten response times.
Customer service without hold queues
Sarah works in customer service and handles numerous customer inquiries every day. In the past, tickets were easily overlooked. Important information sat in emails or Excel spreadsheets, and follow-up questions delayed processing.
With the service solution, Sarah has requests, customer information, and processing steps available in one shared workspace. AI-powered suggestions help with responses, knowledge articles, and next processing steps.
Processing statuses remain traceable, and the service team gains more time to support additional requests.
Features for service requests & tickets
Manage requests with clarity
Requests and tickets are captured and processed in a structured way. Priorities and responsibilities remain traceable at all times.
Features
- Request ticketing
- Prioritization by urgency
- Skill routing
- Define & review SLAs
- Process-driven handling
Customer care
Customer history, communication, and relevant information are available in a structured way, supporting fast processing.
Features
- 360-degree customer view
- Integrated knowledge base
- Omnichannel communication
- Portal integration
- AI-powered chatbots
Service processes
Analytics and automation create transparency and support collaboration.
Features
- Service dashboards
- Analyze productivity
- Connection with Sales
- Scalable service processes
- Team collaboration
Your benefits with Customer Service
Create transparency
Cover and handovers can be organized reliably. This keeps service requests and processing statuses traceable at all times.
More time for customers
Automated workflows reduce manual tasks and create room for complex customer matters.
Customer Service extend
Power BI
Make data visible
Dashboards and reports present key figures clearly and reveal trends early.
Copilot Studio
Build chatbots & AI agents
Chatbots and agents answer frequently asked questions and handle recurring service requests.
Relief for your customer service team?
Requests and customer information come together in one solution. Together, we develop service processes that relieve your service team.