Customer Voice for feedback and satisfaction
With Dynamics 365 Customer Voice, you capture customer feedback directly at key touchpoints. Surveys, responses and satisfaction scores become visible centrally and can be linked to customers, cases or sales processes.
Features for clear customer feedback
Dynamics 365 Customer Voice helps you capture feedback in a structured way, evaluate responses and feed insights directly into CRM processes. This way, feedback is not just collected, but becomes more useful.
Create targeted surveys
Create surveys for customers, contacts or internal groups. Templates and clear structures help you capture feedback quickly and appropriately for the occasion.
Features
- Create surveys with templates
- Customize questions and answer types
- Send invitations by email
- Use links and QR codes
- Capture feedback centrally
Evaluate feedback better
Responses, trends and satisfaction scores become visible in reports. This helps teams recognize more quickly how customers experience services, products or support.
Features
- View survey reports
- Filter and export responses
- Evaluate satisfaction scores
- Review trends and results
- Keep track of key metrics
Connect CRM processes
Feedback can be linked to Dynamics 365 data. This allows responses to be used directly in the context of customers, cases or sales activities.
Features
- Link responses with CRM data
- Send surveys from Dynamics
- Capture feedback on cases
- Trigger follow-up processes
- Inform teams in a targeted way
Your Benefits
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With Customer Voice, customer feedback becomes part of your CRM work. Teams recognize more quickly where customers are satisfied, where action is needed and which measures are having an effect.
Understand customers better
Feedback is captured directly at relevant touchpoints. This helps teams recognize what customers expect, what works well and where improvements are needed.
Respond to requests faster
Responses and satisfaction scores become visible promptly. This allows teams to respond to critical feedback faster and initiate appropriate next steps.
Support sound decisions
Survey data and CRM information complement each other. This creates a better basis for service, sales, customer retention and process improvement.
Understand customers better
Feedback is captured directly at relevant touchpoints. This helps teams recognize what customers expect, what works well and where improvements are needed.
Respond to requests faster
Responses and satisfaction scores become visible promptly. This allows teams to respond to critical feedback faster and initiate appropriate next steps.
Support sound decisions
Survey data and CRM information complement each other. This creates a better basis for service, sales, customer retention and process improvement.
Ready for feedback that really helps?
With Dynamics 365 Customer Voice, you make customer opinions visible and usable. We show you how surveys, analyses and CRM processes work together effectively.